Jurnal Literatia Cendekia is an accredited scholarly journal published by PT Literatia Cendekia Indonesia, serving as an independent academic publishing platform for scholars, researchers, academics, and practitioners. The journal is dedicated to facilitating the development, dissemination, and exchange of scientific ideas that contribute to the advancement of literacy, education, and related fields at both national and international levels. Upholding the principles of academic integrity, objectivity, and scholarly excellence, Jurnal Literatia Cendekia implements a rigorous and transparent editorial process supported by a peer-review system. Every manuscript published is expected to meet high academic standards while offering meaningful contributions to the development of knowledge and literacy practices in society. As an independent scholarly publisher, Literatia Cendekia is committed to becoming a strategic partner for scholars in articulating research findings, critical perspectives, and innovations into credible, sustainable, and impactful academic publications.
The ANALYSIS OF STUDENTS’ PERCEPTIONS OF THE ROLE OF PUBLIC RELATIONS IN ADDRESSING HOAX INFORMATION ON SOCIAL MEDIA
In the digital era, social media has become the main platform for information dissemination among students and society. However, easy access to information has also increased the spread of hoaxes, which can cause misunderstandings and reduce public trust. This study aims to analyze students’ perceptions of the role of public relations in handling hoax information on social media. The research used a quantitative method with a descriptive approach through online questionnaires distributed to students of the Office Administration Education Study Program at Makassar State University. The data were analyzed using descriptive statistics in the form of percentages.The results showed that most students had positive perceptions of the role of public relations. Around 55%–65% of respondents agreed and 27%–40% strongly agreed regarding the role of public relations in improving digital information literacy, providing clarification, responding to hoaxes, utilizing social media, and monitoring and preventing hoaxes. Therefore, public relations is considered to play an important role in building students’ awareness of accurate and trustworthy information.
Copyright (c) 2026 Literatia Cendekia https://creativecommons.org/licenses/by/4.0
The RELATIONSHIP BETWEEN INTENSITY OF SOCIAL MEDIA USE AND LEVEL OF STUDENT TRUST IN ORGANIZATIONAL PUBLIC RELATIONS INFORMATION
This study aims to determine the relationship between the intensity of social media use and the level of student trust in organizational public relations information. The method used is a quantitative approach with a survey technique, using a Likert scale questionnaire (1–5). Respondents consisted of 30 students from several universities in Indonesia selected using purposive sampling. Data analysis was conducted using Pearson correlation. The results showed a correlation value of r = 0.586, indicating a moderately strong positive relationship between the two variables. Social media use intensity contributed 34.4% to student trust levels, while the remaining 65.6% was influenced by other factors not examined in this study. The test results indicate this relationship is statistically significant, so H₁ is accepted. In conclusion, the higher the intensity of students’ social media use, the higher their tendency to trust information conveyed by organizational public relations through digital platforms.
The STUDENTS' PERCEPTION OF THE IMPORTANCE OF PROFESSIONAL COMMUNICATION ETHICS IN THE SCHOOL ENVIRONMENT OF STATE SENIOR HIGH SCHOOL 10 GOWA AS PREPARATION FOR INTERNSHIP
This study aims to explore students’ perspectives on the importance of professional communication ethics in schools as preparation for entering the workforce through internship activities. The research was conducted on students at SMA Negeri 10 Gowa using a quantitative approach with a survey method. Data were collected through a questionnaire created using Google Forms and distributed to 30 respondents. The results show that most students have positive perceptions of the communication practices carried out by teachers, as indicated by the high number of “agree” and “strongly agree” responses across indicators such as clarity of information, interactive communication, use of media, as well as empathy and communication ethics. These findings indicate that communication within the school environment is functioning well and aligns with the norms of professional communication ethics. However, a small number of respondents expressed dissatisfaction, indicating the need for improvements in the consistency of information delivery and the use of media. Overall, this study emphasizes that the implementation of good communication ethics in schools is very important in preparing students to face the world of work, especially in internship activities.
The ANALYSIS OF STUDENT COMMUNICATION PATTERNS AT STATE SENIOR HIGH SCHOOL 11 MAKASSAR
This study is motivated by changes in students’ communication patterns due to the development of digital technology, which affects the quality of interaction in the school environment. The study aims to analyze students’ communication patterns, identify influencing factors, and examine communication barriers. The research employs a descriptive qualitative approach with an online survey design. Data were collected through a digital questionnaire distributed via Google Forms to 36 students who are members of a WhatsApp group, using a non-probability sampling technique. Data analysis was conducted through data reduction, data display, and conclusion drawing, supported by simple percentage calculations. The results indicate that face-to-face communication is still considered more effective in formal situations, while digital communication is more dominant in informal interactions and information sharing. Factors influencing communication patterns include the use of informal language, self-confidence levels, and the development of social media. The identified barriers include the risk of miscommunication in digital interactions and psychological barriers such as hesitation in communicating with teachers. In conclusion, a balance between digital and interpersonal communication is necessary, along with improved communication literacy and students’ self-confidence to achieve effective communication in schools.
A STUDENTS' PERCEPTION OF THE IMPORTANCE OF PROFESSIONAL COMMUNICATION ETHICS IN THE SCHOOL ENVIRONMENT OF STATE SENIOR HIGH SCHOOL 7 TANA TORAJA AS PREPARATION FOR THE WORLD OF WORK
This study aims to determine students' perceptions of the importance of professional communication ethics in the school environment as preparation for entering the world of work. The research used a quantitative approach with a descriptive survey design, conducted on March 11, 2026, at SMA Negeri 7 Tana Toraja with a sample of 32 students selected through simple random sampling. Data were collected using closed-ended questionnaires via Google Forms with a four-point Likert scale, then analyzed using quantitative descriptive analysis. The results showed that the average student perception score was 4.48 (good category), with the empathy/ethics dimension (4.61) and two-way communication dimension (4.55) reaching the very good category, while the media usage dimension (4.45) and information clarity dimension (4.30) were in the good category. In conclusion, students have a positive perception of teachers’ implementation of professional communication ethics, which plays an important role in shaping their readiness to face professional interaction demands in the world of work. The school is advised to continuously improve the consistency of teacher communication, especially regarding the clarity of assignment instructions, to strengthen all students’ professional communication readiness.
The ANALYSIS OF STUDENT COMMUNICATION PATTERNS AT STATE SENIOR HIGH SCHOOL 1 TAKALAR IN THE DIGITAL ERA
The dynamics of communication in education in the digital era have changed the way teachers and students interact, creating new challenges in teaching character values ​​and academic materials. This study aims to analyze in-depth the digital communication patterns of students at SMA Negeri 1 Takalar and identify the psychological and technical barriers that arise in the contemporary learning ecosystem. Using a descriptive qualitative approach and a non-experimental survey method (distance research), data were obtained from 78 respondents through a digital questionnaire using Google Forms. The study results indicate ambivalence in communication; although 48.7% of students rely heavily on social media (Instagram/TikTok) as their primary source of information, 39.7% of respondents still prioritize face-to-face interaction for academic consultations to avoid misunderstandings. Other findings indicate that 46.1% of students feel that informal language is more effective in building social closeness, but on the other hand, there is a psychological barrier in the form of digital anxiety in 34.6% of students when having to initiate formal communication. This study shows that students' communicative self-efficacy is better in field practice situations (38.5%) than in classroom theory. Therefore, strengthening digital literacy, which includes communication ethics (netiquette) and the ability to adapt to language codes (code-switching), is necessary to align academic formalities with the flexibility of digital interactions in the era of Society 5.0.
The ANALYSIS OF STUDENT COMMUNICATION PATTERNS OF STATE VOCATIONAL SCHOOL 5 ENREKANG IN THE DIGITAL ERA
Communication plays an important role ini building social interaction and supporting the learning process in the school environment. Communication between teachers and students can serve as a fundamental foundation in the transformation of knowledge. This study aims to examine students’ communication patterns at SMK Negeri 5 Enrekang and to identify the factors influencing them. This study employed a qualitative approach using a survey method. Data were collected through questionnaires distributed to 26 students using a Likert scale. The data were analyzed using descriptive statistical techniques, including percentages and mean scores. The results showed that students’communications patterns were in the good category, with the indicators of “feeling hesitant or shy toward teachers” and the use of slang among student having higher percentages compared to other indicators. This inidcates that student tend to be more open in communicating with peers but still experience barries when interacting with teachers. Social media also plays a role as a means of communication and coordination, although it has the potential to cause misunderstandings. In addition, students’ self-confidence is higher during practial activites such as internships Field Practice (PKL) compared to classroom situations. Overall, students’ communication patterns are considered good, but improvements are still needed, especially in formal communication with teachers.
The OMBUDSMAN SUPERVISION OF THE IMPLEMENTATION OF HIGH SCHOOL PPDB: AN EMPIRICAL STUDY IN PALEMBANG CITY
This research examines the maladministration actions of the Penerimaan Peserta Didik Baru (PPDB) carried out by education organizers, namely the Palembang City Education and Culture Office together with the 2024 New Learner Admission Organizing Committee and the school. This research uses descriptive research methods that use a qualitative approach and data collection methods through literature review by comparing problems from several journals. The results of the research we found that maladministration actions in the PPDB of high schools in Palembang in 2024 clearly contradict the principles of good governance. In resolving this case, the ombudsman proposed four recommendations to deal with the problem of Penerimaan Peserta Didik Baru (PPDB) carried out by education organizers. It is also concluded that the role of the Ombudsman's recommendations is not legally binding, which can be implemented, but can also not be implemented.
The IMPLEMENTATION OF THE SIMBG APPLICATION TO IMPROVE THE QUALITY OF BUILDING PERMIT SERVICES AT THE INVESTMENT AND ONE-STOP INTEGRATED SERVICES OFFICE IN PALU CITY, CENTRAL SULAWESI
This study aims to analyze the quality of building permit and approval services in the implementation of the Building Management Information System (SIMBG) application at the Palu City Investment and One-Stop Integrated Services Agency (DPMPTSP), Central Sulawesi. The study used a qualitative approach with a service quality theory that encompasses speed, accuracy, convenience, and fairness. The research method used qualitative methods with data collection techniques through observation, interviews, and documentation. This study utilized the theory of Taliziduhu Ndraha (2003) with aspects of speed, accuracy, convenience, and fairness. Informants consisted of officials from the Palu City Investment and One-Stop Integrated Services Agency and permit applicants. The results showed that the SIMBG application provides convenience and fairness in the service process, as it is easily accessible to applicants. The fairness aspect itself provides good treatment for applicants because it is regulated by the existing system. However, the speed aspect is not optimal due to technical constraints, such as network and power outages resulting in suboptimal network performance. This is also a frequent complaint by applicants, such as system disruptions that must be addressed quickly, of course, with the availability of human resources or experts in the field of information technology. The findings of this study can be a basis for local governments to improve and perfect digital-based service systems. To improve this, the government is also expected to provide funds for system maintenance and human resource development or experts, so that they are able to create more efficient, inclusive, and sustainable services.
The ROLE OF TEACHER PERSONALITY COMPETENCE IN CREATING A POSITIVE AND CONDUCIVE CLASSROOM CLIMATE FOR LEARNING
Teacher personality competency is a fundamental aspect of educator professionalism that significantly influences the success of the learning process. This study aims to examine in depth the contribution of teacher personality competency in creating a positive and conducive classroom climate for students. The study was conducted through a literature review method, analyzing several scientific articles and relevant research findings from the past ten years. The results indicate that teachers with good personality, encompassing the dimensions of discipline, responsibility, integrity, maturity, emotional intelligence, empathy, and interpersonal communication skills, are able to create a pleasant, psychologically safe, and conflict-free learning environment. Such classroom conditions encourage increased learning motivation, behavioral discipline, active participation, and student confidence in understanding and mastering subject matter. Furthermore, it was found that personality competency does not operate in isolation but rather plays a synergistic role with pedagogical competency and classroom management skills. The combination of these three competencies contributes significantly to building harmonious educational interactions, implementing fair classroom rules, and creating an effective and student-oriented learning process. The results of the synthesis also confirm that the role of teacher personality competency is universal and a primary focus in teacher professional development. Thus, improving the quality of education relies not only on the quality of the curriculum and infrastructure, but also on the quality of the teacher's personality, which serves as a role model that influences the academic development and character of students.
The IMPLEMENTATION OF THE YOUTH PIONEER PROGRAM AT THE YOUTH AND SPORTS OFFICE OF PALEMBANG CITY
The purpose of this study was to determine the implementation of the Youth Pioneer program at the Palembang City Youth and Sports Office. The study employed a descriptive qualitative approach. Data sources were obtained from primary and secondary data, and data collection was conducted through literature studies, interviews, and documentation. The theory used in this study was George C. Edward's policy implementation theory, focusing on communication, resources, disposition, and bureaucratic structure. The results indicate that the implementation of the Youth Pioneer program at the Palembang City Youth and Sports Office in 2022 was successful. However, obstacles remain, such as limited direct socialization and limited collaboration between the Youth Pioneer program and other parties in disseminating information.
The SUPPORTING AND INHIBITING FACTORS IN IMPLEMENTATION OF ANDIKPAS RIGHTS IN CLASS II LPKA PEKANBARU
The study is entitled: Supporting and Inhibiting Factors in Implementation of ANDIKPAS Rights in Class II Pekanbaru LPKA. This study was conducted at Class II Pekanbaru Special Child Development Institution. purpose of this study is to analyze supporting and inhibiting factors in implementation of ANDIKPAS rights in Class II Pekanbaru LPKA. results of study show that supporting and inhibiting factors for implementation of students' rights are seen from actors involved in implementation, namely all LPKA Class II Pekanbaru employees and do not involve actors from outside agency, this simplifies chain of command in implementing policy, in terms of clarity of objectives it has been fully understood by implementer, but is not implemented as written in SOP because human resources in LPKA are inadequate, then from development and complexity of policy, success of policy implementation cannot be separated from role of parents who support policy and acceptance of parents so that in future children do not feel isolated, then participation given by stakeholders, namely Riau Ministry of Law and Human Rights in building facilities and infrastructure and Library and Archives Service in providing mobile libraries plays an important role in granting students' rights, and other factors are inadequate facilities and infrastructure, such as availability of library buildings for ANDIKPAS that need to be provided and lack of freedom for ANDIKPAS in submitting complaints directly to KALAPAS.
A PUBLIC POLICY EVALUATION (AN EVALUATION STUDY OF DEVELOPMENT PLANNING DELIBERATION PROCESS IN BANDUNG CITY)
Development Planning Conference (Musrenbang) is a government program that aims to capture aspirations of people related to development program of an area. This study aims to evaluate suitability of implementation of musrenbang with Perda No. 5 of 2009 and assessed results of implementation of subdistrict musrenbang in city of Bandung. This research uses descriptive research method with a qualitative approach. data analysis model used by researchers is Miles and Huberman data analysis model. results of this study are 1). implementation of subdistrict musrenbang is based on Peda Kota Bandung No. 05 of 2009 is quite good but still has obstacles in terms of reporting and realization of proposed results of musrenbang. 2). An evaluation of results of implementation of subdistrict musrenbang in city of Bandung, shows that submission of proposals in musrenbang that is more transparent, balanced and evenly distributed must be carried out in each sector.
The BANGKA STRAIT BRIDGE CONSTRUCTION PLAN AS A COLLABORATIVE GOVERNMENT REALIZATION
This research was motivated by an interesting finding in the field, namely the existence of various factors that influence the implementation of decentralization and regional autonomy. One of these factors is the efforts made by the government at the regional level by collaborating between regions. Cooperation between regions or collaborative governments is a strategic step in increasing regional development. Cooperation between local governments should be able to become a solution for the government in the problem of regional limitations, both in terms of potential or limited administrative areas. This paper analyzes the plan to build the Bangka Strait Bridge as a collaborative government realization as a form of implementation of inter-regional cooperation that has been ordered by the central government. This study uses a qualitative research method approach with data techniques through literature study. Factors that influence inter-regional cooperation are the focus of this analysis, such as regional income factors, limited regional potential, globalization factors, and sectoral egos or local egos from regions within the framework of regional cooperation to achieve accelerated regional development. The results showed that the indicators of regional economic growth rate were very useful by local income factors. The plan to build the Bangka Strait bridge will connect the limitations and potential advantages of each region. Globalization indicators show that the tourism sector will be affected by globalization and the construction of the Bangka Strait Bridge. Through the efforts to build the Bangka Strait, the two governments succeeded in helping each other and trying to maximize cooperation between regions.
The ELECTION SUPERVISORY AGENCY (BAWASLU) AND INTEGRITY OF LOCAL DEMOCRACY: A CASE STUDY OF 2019 GENERAL ELECTION IN NORTH JAKARTA
This research aims to examine institutional integrity of Election Supervisory Board (Bawaslu) in addressing electoral violations during 2019 General Election in North Jakarta. The study applies a library research method with a qualitative approach, using deductive and inductive analysis of various literature sources, official Bawaslu documents, and previous research findings. The results indicate that North Jakarta recorded the highest number of election violations in the DKI Jakarta region, dominated by vote buying, off-schedule campaigns, and the involvement of civil servants. These findings reflect a weak institutional integrity within Bawaslu, characterized by the lack of assertiveness in law enforcement, a procedural and formalistic culture, and limited transparency and public participation. Bawaslu is assessed to be suboptimal in carrying out its substantive supervisory role and is still facing challenges from structural, social, and political dimensions. The study concludes that strengthening institutional integrity requires improving capacity of election supervisors, ethical training, legal protection for whistleblowers, and collaborative engagement with public as co-supervisors.
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The BUREAUCRATIC REFORM IN IMPLEMENTATION OF E-MUSRENBANG PROGRAMS
This paper aims to assess the participation of village or community institutions in the village development process and also analyze regional development planning through the implementation of e-musrenbang as a form of bureaucratic reform efforts in public policy. Deficiencies that occur both internally and externally in the planning process can actually be overcome by preparing legal frameworks and legislative instruments that are used as guidelines for mechanisms and processes for public participation to ensure the smooth implementation of good governance. Many factors affect the effectiveness of the implementation of regional autonomy, including the quality of regional development planning. Ideal development planning should be able to translate the needs and aspirations of the community. With public intervention in planning, including through the Musrenbang (Development Planning Conference), bureaucratic structure, and political parties, it can be concluded that the high participation of the community and village institutions is crucial to the success of the implementation of e-musrenbang in village development. It is hoped that the government and village institutions will always be aware of their respective roles, tasks, functions and positions and work together, coordinate, consult, and communicate well in the process of implementing e-musrenbang.
The INTEGRATION OF DIGITAL GOVERNANCE VALUES ​​FROM INDIA'S E-SEVA KENDRAS INTO INDONESIA'S PUBLIC SERVICE DELIVERY SYSTEM
This study examines the potential for integrating India’s e-Seva Kendras into Public Service Malls (MPPs) in Indonesia to improve efficiency and transparency in public services. The digital technology used in the e-Seva system allows for reduced bureaucracy, reduced manual administration, and ease of access for the public. By implementing digital governance principles such as data integration and transparency, the system is expected to improve service quality and facilitate public access to various government and private services. In addition, this study highlights that implementing this system requires readiness from human resources (HR) and the community, including training in digital system management and increasing digital literacy so that technology can be utilized optimally. However, challenges remain in implementing this system, especially related to the readiness of HR and the community in adapting to technological changes. Although digitalization can improve efficiency and transparency, its successful implementation depends on ongoing training for employees and public understanding of information technology. By strengthening infrastructure and increasing digital literacy, the integration of the e-Seva system into Indonesia’s MPP has great potential to improve the quality of public services, reduce bureaucracy, and increase public satisfaction.
The ETHICS OF BEHAVIOR: MALADMINISTRATION OF PUBLIC SERVICES FOR COVID-19 VACCINATION FOR NON-PRIORITY GROUPS
This study aims to determine aspects of ethical behavior in public service maladministration. This research uses qualitative methods with a literaur review approach from credible sources including journals, books, and information from government-owned rummy sites both nationally and internationally. The results of this study suggest that maladministrative behavior is the result of moral awareness, values in individuals contrary to the organizational context. The need to harmonize individual ethical behavior with the organizational context and strengthen the role of leaders.
A DYNAMICS OF CONFLICT IN THE WORK ENVIRONMENT: A CASE STUDY AT HAJI DARJAD HOSPITAL (RSHD) SAMARINDA
This research is a literature study that aims to analyze several findings from articles, journals, and previous research proceedings. The purpose of this analysis refers to the internal conflict that occurred at the Haji Darjad Hospital (RSHD) Samarinda. This study uses a qualitative method with a qualitative descriptive design by analyzing, identifying, and exploring the findings from previous research results. The objects of this research are journals, articles, and proceedings published at the national and international levels. The results of this study indicate that the internal conflict over employee salary arrears at the Haji Darjad Hospital Samarinda. It can be concluded that the conflict has a broad impact on job satisfaction, motivation, and employee performance, even causing the temporary closure of hospital operations. This conflict was triggered by a lack of financial transparency, unclear payroll design, and weak internal communication between management and employees. To overcome these problems, the recommended solutions are to increase financial transparency through an internal digital platform, implement a structured and fair Setup Salary Design, and build open and constructive internal communication.
The ANALYSIS OF QUALITY PUBLIC SERVICES TO ACHIEVE GOOD GOVERNANCE
This research analyzes the quality of public services as a key factor in achieving good governance in Indonesia, highlighting the implementation of the Public Service Mall (MPP) as an innovative government solution. The background of the study is based on various challenges in public services, such as bureaucratic dominance, low accountability, lack of competition, and minimal public awareness of service rights. This research aims to identify the inhibiting and driving factors of public service quality and evaluate the effectiveness of MPP in improving transparency, efficiency, and accountability of services. The method used is literature review with secondary data analysis from related literature and regulations. The research results show that the MPP (One-Stop Public Service) successfully simplifies the bureaucratic process, accelerates service time, and facilitates public access to various services in one integrated location, both in-person and digitally. Digital innovations such as online queue applications and the integration of information systems have proven effective in reducing the potential for illegal levies and increasing public trust. However, challenges are still found in technology adaptation by employees, the equitable quality of services in regions, and low public literacy regarding rights and service procedures. Recommendations and suggestions put forward include the need for ongoing training for staff, strengthening socialization to the public regarding service rights, and accelerating the digitization of services nationally. The government is advised to expand the implementation of MPP as a strategic solution for the modernization of public services and strengthening good governance, so that the principles of good governance can be realized and its benefits are felt equally by the entire community.
A MODEL OF DEVELOPMENT COMMUNICATION PROGRAM AT CENTER OF SERVICE, PLACEMENT, AND PROTECTION FOR INDONESIAN MIGRANT WORKERS (BP3TKI) LAMPUNG IN EMPOWERING EX INDONESIAN MIGRANT WORKERS
Working as Indonesian Migrant Workers (TKI) is a long-standing habit for Taman Endah Village community. As one of the bases of Indonesian Migrant Workers, most of Ex Indonesian Migrant Workers in Taman Endah Village have earned a great income during working abroad, particularly in South Korea. However, they have not utilized their income optimally as capital to establish a productive business after returning to their origin. The empowerment program of Ex Indonesian Migrant Workers which was conducted by Center of Service, Placement, and Protection for Migrant Workers BP3TKI Lampung in Taman Endah Village in 2016 has succeeded in realizing the establishment of business group and cooperative of Ex Indonesian Migrant Workers as economic means for Ex Indonesian Migrant Workers and family. The success of BP3TKI Lampung in empowering the Ex Indonesian Migrant Workers could not be separated from the model of development communication they used. This research is to analyze the conditions and obstacles encountered by Ex Indonesian Migrant Workers as well as the development communication model used by BP3TKI Lampung and the Ex Migrant Workers on Ex Indonesian Migrant Workers empowerment program in Taman Endah Village. This research used descriptive qualitative research method. Interview, documentation, and observation were performed for data collection. The research results show that the Ex Indonesian Migrant Workers in Taman Endah Village have an open personality and social system due to the high mutual cooperation and the need for empowerment program and supports from various parties in the empowerment program. The development communication model used by BP3TKI Lampung and the Ex Indonesian Migrant Workers in Taman Endah Village attemps to obtain mutual understanding that corresponds to convergent communication model by D. Lawrence Kincaid and Everett M. Rogers.