A DYNAMICS OF CONFLICT IN THE WORK ENVIRONMENT: A CASE STUDY AT HAJI DARJAD HOSPITAL (RSHD) SAMARINDA

Abstract

This research is a literature study that aims to analyze several findings from articles, journals, and previous research proceedings. The purpose of this analysis refers to the internal conflict that occurred at the Haji Darjad Hospital (RSHD) Samarinda. This study uses a qualitative method with a qualitative descriptive design by analyzing, identifying, and exploring the findings from previous research results. The objects of this research are journals, articles, and proceedings published at the national and international levels. The results of this study indicate that the internal conflict over employee salary arrears at the Haji Darjad Hospital Samarinda. It can be concluded that the conflict has a broad impact on job satisfaction, motivation, and employee performance, even causing the temporary closure of hospital operations. This conflict was triggered by a lack of financial transparency, unclear payroll design, and weak internal communication between management and employees. To overcome these problems, the recommended solutions are to increase financial transparency through an internal digital platform, implement a structured and fair Setup Salary Design, and build open and constructive internal communication.